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What if I need to modify my order?

You can make changes to your order within 2 hours after ordering. Unfortunately, the changes you make later will not be accepted for personalized products.

What if I need to change my shipping address?

You can change the address before shipping the product to you. You will learn by e-mail that the product is on its way to you. Please check your spam folder or whitelist our company

Can I get same day delivery?

All products in luxvelux are created under the best conditions and sold as the highest quality products. It’s always worth the wait

How to get a refund?

If your product is faulty, damaged and not as described, you can contact us via e-mail. Our customer representatives will contact you and your refund will be made within 7 working days, if necessary, after the review.

I lost my password, how can I login?

You can reset your password by clicking “I forgot my password” in the login area.

What happens with my personal data?

We process and store your personal data securely. Your private information such as password is protected with 128-bit encryption and no one else can see it.