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You can make changes to your order within 2 hours after ordering. Unfortunately, the changes you make later will not be accepted for personalized products.
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You can change the address before shipping the product to you. You will learn by e-mail that the product is on its way to you. Please check your spam folder or whitelist our company
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All products in luxvelux are created under the best conditions and sold as the highest quality products. It’s always worth the wait
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If your product is faulty, damaged and not as described, you can contact us via e-mail. Our customer representatives will contact you and your refund will be made within 7 working days, if necessary, after the review.
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You can reset your password by clicking “I forgot my password” in the login area.
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We process and store your personal data securely. Your private information such as password is protected with 128-bit encryption and no one else can see it.